Jersey Post Beats All of Its Delivery Targets
Thursday 17 September 2009
Jersey Post has released its latest performance statistics which show that over the first six months of 2009 nearly 100% of local mail was delivered within 24hrs. The company also beat its four other delivery targets for mail to/from Guernsey and the UK.
The research is compiled by an independent company, which arranges for panellists to send and receive mail to test delivery times and is used to report to the Island’s regulator of postal services, the Jersey Competition Regulatory Authority (JCRA).
Jersey Post’s General Manager of Postal Services, Andy Jéhan said exceeding all the Quality of Services performance targets set by the regulator at the mid-year point was a credit to the staff and the organisation’s continued focus of delivering a quality efficient and fast service across the entire postal operation.
‘We have achieved some excellent and consistent results across the five categories of delivery, and I would like to take this opportunity to pay tribute to all our staff who have worked so hard to achieve such very high standards. As an island-based postal operator we have to work in conditions which can affect our performance targets and over which we have no direct control - such as extreme weather grounding the mail aircraft, disruption to transport links within the UK, and our partner networks ability to deliver mail on time. Yet despite those factors our staff have still achieved some excellent results, with 99% of local mail reaching its destination locally or to the UK within three days. These results are an improvement over last year’s and we shall be working to better them over the second half of the year,’ he said.
Half way through the first six months of 2009 as part of its commitment to deliver a quality service to its customers, Jersey Post enhanced its compensation process under the group’s comprehensive Consumer Code of Practice. Produced with the JCRA, it was introduced following user consultation undertaken in 2008.
With such good performance on quality very few claims have had to be made, details of how to claim can be found on the Jersey Post website: www.jerseypost.com
Islanders can help Jersey Post to continue to meet and exceed its performance targets – and also ensure that mail is delivered as quickly as possible - by making sure that all mail is addressed properly. For example the post code should always be included as the last line of the address.
Mr Jéhan advised: ‘To help us deliver everything as speedily as possible we would urge everyone to have a look at our website, www.Jerseypost.com, if they are at all unsure as to the best way to set out an address or if they want details of the compensation scheme.’
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